FREQUENTLY ASKED QUESTIONS
Everything you need to know before your Wicksup Candle-Making Experience. 🕯️
THE CANDLE-MAKING EXPERIENCE
What is the Wicksup Candle-Making Experience?
The Wicksup Candle-Making Experience is an interactive, hands-on experience where you create a candle that’s uniquely yours. You’ll select your candle vessel, explore our curated fragrance collection, blend your own custom scent, and create a personalized label.
No candle-making experience is necessary — we’ll guide you through the entire process!
How much does the candle-making experience cost?
Our candle-making experience is $45 per person and is prepaid at the time of booking.
Your experience includes one custom candle.
Want to make another? Additional candles are $30 each.
What is included in the $45 price?
Each guest receives:
One candle vessel
Candle wax and fragrance
Access to our fragrance collection
Custom fragrance blending
A personalized candle label
Guided candle-making instruction
Everything you need to create your candle is included.
Can I make more than one candle?
Absolutely! Additional candles are $30 each.
Additional candles may be selected during booking or added during your visit, subject to product availability and remaining session time.
How long does the experience take?
The candle-making portion of your experience is approximately 45 minutes.
Please plan additional time if you choose to make more than one candle.
RESERVATIONS & PAYMENT
Are reservations required?
Reservations are strongly recommended. Walk-ins may be accommodated when space and staffing permit, but availability is not guaranteed.
Booking in advance is the best way to secure your preferred date and time.
Do I have to pay when I make my reservation?
Yes. All reservations are prepaid in full at the time of booking.
There is no remaining balance due when you arrive unless you decide to make additional candles or purchase other products.
Can everyone in my group pay separately?
Reservations are booked and paid for based on the number of guests included in the reservation.
If members of your group prefer to book and pay separately, they may make individual reservations for the same available date and time.
Can I add another person after I’ve booked?
Additional guests may be added subject to availability.
Please contact us as soon as possible if your party size increases. Additional guests must be paid for before participating.
Please do not bring additional unregistered guests without confirming availability with Wicksup first.
CANCELLATIONS, RESCHEDULING & LATE ARRIVALS
Can I cancel my reservation?
All prepaid reservations are nonrefundable.
If your plans change, eligible reservations may be rescheduled according to our rescheduling policy.
Can I reschedule my reservation?
Yes.
Reservations for 1–6 guests may be rescheduled one time with at least 72 hours’ notice.
Reservations for 7 or more guests require at least 7 days’ notice to reschedule.
Requests received after the applicable deadline are not eligible for rescheduling, refunds, or credits.
What if someone in my group can no longer attend?
Guest-count reductions made after the applicable cancellation/rescheduling deadline are nonrefundable and are not eligible for store credit.
You are welcome to have another eligible guest attend in their place.
What happens if I don’t show up?
No-shows forfeit the full amount paid and are not eligible for refunds, credits, or rescheduling.
What if I’m running late?
Please arrive 5–10 minutes before your scheduled reservation.
We provide a 10-minute grace period for late arrivals. Because reservations are scheduled throughout the day, late arrivals may receive a shortened experience so that following appointments are not delayed.
Guests arriving too late to reasonably complete their experience may be considered a no-show.
CANDLE COOLING & PICKUP
Can I take my candle home immediately?
Freshly poured candles need time to cool and set properly.
Please allow approximately 60 minutes of cooling time after your candle is completed.
You’re welcome to leave and return after the cooling period.
What happens if I have a later appointment?
Depending on your appointment time, your candle may need to be picked up on the next business day.
Our team will let you know your estimated pickup time before you leave.
How long do you hold finished candles?
Please pick up your completed candles within 14 days.
Due to limited storage space, Wicksup cannot guarantee that candles will be held beyond 14 days.
AGES, GUESTS & BYOB
Can children participate?
Our studio candle-making experience is for guests ages 12 and older.
Guests under 18 must be accompanied by an adult.
Children under 12 are not permitted in the studio during candle-making sessions.
Can I bring someone who isn’t making a candle?
Studio seating is reserved for registered candle-making guests.
Because space is limited, we cannot guarantee seating or accommodations for additional non-participating guests.
Please contact us before your reservation if someone needs to accompany a participant.
Can we bring alcohol?
Yes! Guests 21 and older are welcome to BYOB wine or champagne.
Valid identification may be required. Please drink responsibly.
Other alcoholic beverages are not permitted unless specifically approved by Wicksup.
Can we bring food?
For standard 45-minute candle-making reservations, we recommend enjoying food before or after your experience rather than bringing a full meal into the studio.
If you’re planning a celebration that includes food, cake, decorations, or additional gathering time, ask us about our private party options.
YOUR VISIT
What should I wear?
Come comfortable and ready to create!
You’ll be working with fragrance oils and warm candle wax, so we recommend wearing clothing you wouldn’t mind accidentally getting a small splash on.
Do I need to bring anything?
No! We provide everything you need to make your candle.
Just bring yourself, your creativity, and a valid ID if you’re bringing wine or champagne.
Can I bring my own fragrance or candle vessel?
No. For safety, quality, and proper candle performance, all wax, fragrance oils, wicks, vessels, and candle-making materials used during the experience must be provided by Wicksup Candle Co.
What if I don’t know what fragrance to choose?
That’s part of the fun!
You’ll have an opportunity to explore our fragrance collection, and we’ll help you select fragrances that complement each other to create a scent you love.
Are fragrances and vessels always the same?
Our fragrance and vessel selections may change throughout the year and are subject to availability.
Specific vessels or fragrances cannot be guaranteed unless arrangements have been made in advance for a private or special event.
GROUPS & CELEBRATIONS
Can I celebrate my birthday at Wicksup?
Absolutely!
Wicksup is perfect for birthdays, date nights, girls’ outings, bridal celebrations, anniversaries, family outings, and other special occasions.
For larger celebrations or groups that want additional time and privacy, we recommend booking one of our private party experiences.
Do you offer private parties?
Yes! Private candle-making experiences are available for qualifying groups and provide additional time and space for your celebration.
Private events have separate pricing, deposits, capacity requirements, and cancellation policies.
Do you offer corporate or team-building events?
Yes! We host corporate groups, employee appreciation events, team-building experiences, universities, organizations, and other group events.
Can Wicksup come to us?
Yes!
Wicksup offers mobile candle-making experiences where we bring the candle-making experience to your location.
Mobile events are great for corporate events, conferences, universities, community organizations, private celebrations, and larger groups.
Mobile experiences have separate minimums, pricing, travel/setup requirements, and booking policies.
ACCESSIBILITY & SAFETY
Is the experience accessible?
Much of the candle-making experience can be completed while seated.
If you or someone in your group requires an accommodation, please contact us before your reservation so we can discuss how we can best assist you.
What if I’m sensitive to fragrances?
Our studio contains a variety of scented fragrance oils and finished candles.
Guests with fragrance sensitivities, allergies, respiratory concerns, or other conditions that may be affected by scented products should consider this before booking and consult an appropriate healthcare professional if needed.
Is candle making safe?
Our team will guide you through the candle-making process and provide instructions for safely handling the materials used during your experience.
Guests are expected to follow all staff safety instructions while participating.
STILL HAVE QUESTIONS?
We’re happy to help!
Wicksup Candle Co.
Phone: 248-658-8054
Email: reservations@wicksupcandleco.com
Ready to create your signature scent? Reserve your Wicksup Candle-Making Experience today! 🕯️✨