Frequently Asked Questions (FAQs)

DO I NEED TO MAKE A RESERVATION?

  • Walk-ins are welcome on a first-come, first-served basis, but we strongly recommend making a reservation to secure your preferred date and time, particularly on Saturdays.

DO YOU ACCEPT WALK-INS?

  • Walk-ins are welcome and are only available on a first-come first-served basis.

WHAT DOES MY CANDLE EXPERIENCE INCLUDE? 

  • Start by selecting up to three scents to create your unique fragrance, with our helpful staff available if you need guidance. Then, choose from a variety of vessel sizes, shapes, and colors, ranging from timeless classics to uniquely creative options. Once you've made your selections, embark on the fun process of fragrance blending and wax pouring, guided by our attentive staff. In just one hour, your handcrafted candle will be ready to take home and enjoy.

    HOW LONG DOES THE EXPERIENCE TAKE?

  • On average, the experience lasts about 60 minutes. Afterward, our candles require up to an hour to cool before they are safe to take home. If you can't wait for the candles to cool, you can pick them up within 7 days or arrange for shipping at a flat rate of $12.00.

HOW MUCH DOES IT COST TO MAKE A CANDLE?

  • To secure your session, a $10 deposit is required per person, which will be deducted from your final total. You will only pay for the candle vessels you select, with prices starting at $30.00 to $50.00 per candle, depending on the vessel and size chosen.

    WHAT IS THE CANCELLATION POLICY?

  • Our cancellation policy can be found here.

  • WHAT HAPPENS IF I FORGET TO PICK UP MY CANDLE(S)?

  • We store your candles for up to 30 days and will remind you via a courtesy call and/or text. If you forget to pick them up, we offer the option to have your candle shipped to you for a flat fee. After 30 days, any unclaimed candle(s) will be donated.

    WHAT TO DO WHILE MY CANDLES COOL DOWN?

  • You can take some selfies and shop in our retail area of Wicksup.

  • You can visit the food court inside of Oakland Mall - click here for the current options.

  • You can also visit the variety of stores and small businesses inside of Oakland Mall and the surrounding area - click here for the current options.