Booking & Cancellation Policy – Non-Refundable Deposit

By booking a candle-making experience at Wicksup Candle Co., you agree to the following terms:

• Non-Refundable Deposit: A non-refundable deposit is required to secure your reservation. This deposit will be applied toward the total event cost
  (except for Sale Items). The remaining balance is due at the start of your event.

• Event Rescheduling Policy:

  • Private Parties (10+ Guests): Must notify us at least 7 days before the scheduled event to request a reschedule. Reschedules are allowed once and must be completed within 45 days of the original event date, subject to availability.

  • Parties of 1–9 Guests: Must notify us at least 72 hours before the event to request a reschedule. Reschedules are allowed once and must be completed within 30 days of the original event date, subject to availability.

• Missed Events & Late Reschedule Requests: Failure to attend your event or request a reschedule within the specified timeframe will result in the loss of your deposit. A new deposit will be required to rebook.

• Late Arrivals: Guests arriving more than 15 minutes late may not be able to participate, and the deposit will be forfeited. Please arrive on time to ensure you enjoy the full experience.

• No Refunds: Deposits and payments are non-refundable for any reason, including cancellations, late arrivals, and no-shows.

If you have questions or need assistance, please contact us at (248) 658-8054 or email us at reservations@wicksupcandleco.com.

By completing your booking, you acknowledge and agree to these terms and conditions.

(2/13/2025AS)